Terms and Conditions

1. Introduction

Welcome to Maclure Designs. By using our website, you agree to the terms set out in this document.

2. About Us

Maclure Designs Ltd., 3 Dorchester Avenue, Prestwich, Manchester, M25 0LH, 1140456834.

3. Products and Services

Handmade items, wallpaper prints, and commissioned design services are offered on our website.

4. Pricing and Payment

All prices are inclusive of VAT and are listed in GBP.

5. Ordering Process

Orders are placed through the website. A contract is formed when we accept your order and provide an order confirmation.

6. Delivery

Delivery timelines vary depending on the product. Orders are usually dispatched within 21 days business days. Delivery charges apply

Return & Refund Policy for Handmade Products, Wallpaper Prints, and Commissions at MacLure Designs

At MacLure Designs, we strive to provide you with high-quality, handmade items, custom wallpaper prints, and bespoke commissions. We understand that sometimes things don't go as planned, and we are committed to offering a fair and transparent policy in line with UK consumer law. Please read this policy carefully to understand how we handle returns, refunds, and exchanges.

1. Your Legal Rights Under UK Law

Under the Consumer Rights Act 2015, you have specific rights if your order is faulty, damaged, or not as described. You also have a statutory right to cancel your order within 14 days for most goods. However, certain custom-made products (including commissioned works) may have different rules, so please read the sections below for more details.

2. Returns & Refunds for Handmade Products

Our handmade products are crafted with care and are unique to each order. Due to their bespoke nature, we generally do not accept returns for change of mind, but we do ensure that you are covered if there is an issue with the item.

Faulty or Damaged Items:
If your handmade item arrives damaged or faulty, you are entitled to a full refund or a replacement under UK consumer law.
- Contact us within 30 days of receiving the item.
- Provide clear photos of the damage or fault, including images of the packaging (if damaged during shipping).
- Once the issue is confirmed, we will either:
  - Provide a replacement at no extra cost, or
  - Offer a full refund, including the original shipping cost.
We will cover the return shipping costs for faulty or damaged handmade items.
Incorrect Orders:
If you receive the wrong handmade item (e.g., wrong design, size, or colour), please contact us within 14 days of receipt. We will offer either:
- A replacement of the correct item at no extra cost, or
- A full refund, including the cost of shipping.
Change of Mind:
Due to the custom nature of our handmade items, we cannot accept returns for change of mind unless the product is faulty or incorrect. Please carefully review all product details before placing your order.

3. Returns & Refunds for Wallpaper Prints

All our wallpaper prints are made to order and printed on demand by a third-party printing partner. This means returns for wallpaper prints are subject to specific conditions.

Faulty or Damaged Items:
If your wallpaper print arrives damaged or defective, you are entitled to a full refund or replacement under UK consumer law.
- Contact us within 30 days of receiving the wallpaper print.
- Provide clear photos of the damage or defect, including images of the packaging (if damaged during shipping).
- Once we confirm the issue, we will either:
  - Provide a replacement of the damaged wallpaper print at no extra cost, or
  - Offer a full refund, including the original shipping cost.
We will cover the return shipping costs for faulty or damaged wallpaper prints.
Incorrect Orders:
If you receive a wallpaper print that is not what you ordered (e.g., wrong design, size, or colour), please contact us within 14 days of receipt. We will either:
- Send you the correct wallpaper print at no extra cost, or
- Offer a full refund, including the cost of shipping.
Change of Mind:
As wallpaper prints are custom-made to order, we do not accept returns for change of mind. Please ensure that you double-check your order details (design, size, quantity) before confirming your order.

4. Returns & Refunds for Commissioned Work

Commissioned works (including bespoke art, design, and tailored products) are created specifically for you and are therefore subject to special rules.

Faulty or Damaged Commissioned Work:
If your commissioned work is damaged or faulty upon arrival, we will offer a full refund or replacement as per UK consumer law.
- Contact us within 30 days of receiving the commissioned piece.
- Provide clear photos of the damage or defect.
- Once the issue is confirmed, we will either:
  - Offer a replacement at no additional cost, or
  - Provide a full refund for the faulty or damaged item.
Incorrect Commissioned Work:
If your commissioned work does not match what was agreed upon (e.g., design, size, or details), please contact us within 14 days of receiving the order. We will either:
- Revise or amend the commissioned work, or
- Offer a full refund, including any delivery charges.
Change of Mind on Commissioned Work:
Commissioned items are considered bespoke and are made specifically for you. As such, they are not eligible for a return or refund unless the item is faulty, damaged, or does not meet the agreed-upon specifications.
- Please ensure that all details are clearly agreed upon before confirming your commission.

5. How to Return an Item

If you need to return an item (whether a handmade product, wallpaper print, or commissioned work), please follow these steps:

Contact us within 30 days (for faulty or damaged items) or 14 days (for incorrect items).
Email us at info@macluredesigns.com with your order number, a description of the issue, and photos of the item and/or packaging.
Once we confirm the issue, we will provide you with return instructions.
Return the item in its original condition and packaging (if applicable).

6. Refund Process

Once we receive your returned item and confirm the issue (whether it is faulty, damaged, or incorrect), we will process your refund. Refunds will be issued to your original payment method, and typically, it takes 10-14 business days to process.

If the return is for a faulty or incorrect item, we will also refund the original shipping charges.

7. Shipping and Delivery

We are not responsible for any delays or issues caused by the courier once the product is dispatched.

If your wallpaper print or handmade product is delayed, please contact us, and we will assist in tracking your order.
Please note that delivery times are estimates and can vary due to external factors such as courier delays, public holidays, or extreme weather conditions.

8. Changes to Our Return & Refund Policy

Maclure Designs reserves the right to update or modify this return and refund policy at any time in compliance with UK law. Any changes will be reflected on our website, so please review this policy regularly.

9. Your Legal Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection laws in the UK. As a consumer, you are entitled to a full refund, replacement, or repair for faulty or damaged items.

10. Intellectual Property

All designs and artwork are owned by Maclure Designs. You are granted a license for personal use only.

11. Limitation of Liability

We are not responsible for indirect damages arising from the use of our products.

12. Privacy and Data Protection

Your personal data will be handled in accordance with our Privacy Policy and GDPR compliance.

13. Amendments to Terms

We reserve the right to update these terms at any time. Updates will be posted on this page.

14. Governing Law

These terms are governed by UK law and any disputes will be handled in UK courts.

15. Contact Us

If you have any questions or would like to request a return, refund, or replacement, please contact us at:

Email: info@macluredesigns.com

Thank you for choosing Maclure Designs. We are here to help, and we want you to be fully satisfied with your purchase, whether it’s a handmade item, custom wallpaper print, or commissioned work.